Giống như mô hình diamond thinking, ta có divergent (mở rộng) & convergent (thu hẹp) thinking. Thì câu hỏi cũng có thể chia làm 2 category chính: open-end & closed-end questions. Reference https://www.nngroup.com/articles/open-ended-questions/ https://www.fearlessculture.design/blog-posts/the-power-of-clarifying-questions-and-how-to-improve-team-conversations Relevant Item
